Information About Us
Our Site, www.enablecycles.com, is owned and operated by Ability Healthcare Limited, a limited company registered in Ireland under 579747, whose registered address is of Unit 1, Redleaf Business Park, Donabate, Co.Dublin, Ireland. Our VAT number is IE 34 11 973 AH
Credit /Debit Card Sales
We accept payment by major credit/debit cards. Please do not send your credit card details to us via email as this is not secure. Credit card details are processed by Enable Cycles and collected securely on our SSL secure website, guaranteeing security and convenience. You must be the registered card holder to order any item from Enable Cycles.
Goods are generally sent to the registered card holder’s address. However, if the goods are to be sent elsewhere (eg your place of work), for security reasons we may send a copy of the order to the credit card holder’s address prior to releasing goods. We may verify your name and address with your card issuer.
Customers must provide a daytime telephone number. We log all originating information on online orders. We do not add surcharges to credit or debit cards. We reserve the right to decline orders as necessary due to credit card fraud.
Returns - Faulty or Damaged Goods
Authority should be obtained from the sales office before any goods are returned. Orders of built Tricycles refused or returned within 14 days of the invoice date will be charged €50 restocking fee, plus the return carriage charge of €90. The carriage charge of €90 for the despatch will also be charged.
Special orders found to be unsuitable after consultation with the customer, will incur a return charge of €90 plus the restocking fee €50. The carriage charge of €90 for the despatch will also be charged. Notification must be made within 48 hours of receipt by telephone, 048-91898461 and followed up by email to email@example.com.
Defective goods will either be replaced, repaired or credited at the Company’s discretion
Packaging Returned Goods
The goods will need to be returned to us in suitable protective packaging with a copy of the original receipt. All non-faulty goods MUST be returned in their original packaging and must arrive unused without any damage to the product or product packaging and with all parts intact. Faulty goods should be returned in original, undamaged packaging where possible.
In the case of a refund we will generally make payment within 14 working days of receipt of the return and in all events within 30 days of cancellation. (unless otherwise agreed). The cost of return of non-faulty goods is to be met by the customer. Where non-faulty goods to be refunded are not returned to us as agreed, we may deduct a charge from the refund for collecting the goods.
In the case of a replacement, this will also be carried out within 20 working days where there are sufficient stocks to do so. Should the replacement not be possible within that time or if the goods have become obsolete in the interim we will, by agreement, endeavour to replace it with an equivalent model or issue a refund.
Goods should not be returned unless we have given a returns authorisation number. Always contact us before returning goods. Please return all goods with the original invoice – this allows us to deal promptly with your returned items.
None of the above terms and conditions affect your statutory rights as a consumer.
Address for Returns
Enable Cycles, Unit 1, Redleaf Business Park, Turvey, Donabate, Co.Dublin, Ireland. Telephone 048-91898461 or email to firstname.lastname@example.org.
Removing or covering branding in order to sell on under a different brand name is not permitted. Products with branding removed or replaced will not be covered by our warranty.
We endeavour to respond to all complaints within 5 working days. If you wish to make a complaint please contact us on email@example.com, or telephone 048-91898461
Personal details are collected during the ordering process. Any information given during the ordering process are held by Enable Cycles for the purposes of processing your order only. These details will only be used for this and will not be passed to any third parties. We may occasionally send out emails relating to our products. You will not receive any marketing emails from us unless you have authorised us to do so. Our Privacy Notice explains how we use the personal information we collect and how it is managed.
The cookies we use are:
- Cart and Session cookies: These cookies are essential in order to enable you to move around certain parts of the website and use its features, such as adding and keeping items in your basket when you move from page to page. Without these cookies you won’t be able to make a purchase.
- YouTube: We embed videos from YouTube to provide you with information about our products.
- Google Analytics: We use Google Analytics to collect information about how people use this site. We do this to make sure we are meeting our users’ needs and to understand how we could improve.